## Flipkart User Manual

This manual provides a guide to navigating and using the Flipkart e-commerce website.

**I. Accessing Flipkart:**

1. **Navigate to the website:** Open your web browser and go to www.flipkart.com.
2. **App Availability:**  Flipkart also offers a mobile app for Android and iOS devices, offering similar functionality.

**II. Account Creation & Login:**

1. **Guest browsing:** You can browse products without creating an account. However, to purchase items, you'll need an account.
2. **Account creation:** Click "Login/Signup" and follow the instructions to create a new account. You'll need an email address and mobile number.  You may be prompted to verify your mobile number via OTP.
3. **Login:** Use your registered email address or mobile number and password to log in.  "Forgot Password" options are available if needed.

**III. Product Search & Browsing:**

1. **Search Bar:** Use the search bar at the top to search for specific products using keywords.
2. **Categories:** Browse through various product categories listed on the homepage or via the menu.  Categories are usually well-organized and allow for filtering.
3. **Filters & Sorts:** Once you've selected a category, you can refine your search using filters (e.g., price range, brand, features, ratings). You can also sort results by relevance, popularity, price (low to high or high to low), etc.
4. **Product Pages:** Clicking on a product displays detailed information, including images, descriptions, specifications, customer reviews, and seller information.

**IV. Adding Products to Cart:**

1. **Select Product:** Choose the desired product variant (size, color, etc.).
2. **Add to Cart:** Click the "Add to Cart" button.
3. **View Cart:**  The cart icon (usually a shopping bag) displays the number of items in your cart. Click it to review your selected items.
4. **Cart Management:**  Within the cart, you can adjust quantities, remove items, or proceed to checkout.

**V. Checkout Process:**

1. **Proceed to Checkout:** Click "Proceed to Checkout" in the cart.
2. **Shipping Address:**  Enter or select your shipping address. You can save multiple addresses for convenience.
3. **Payment Method:** Choose your preferred payment method (credit/debit card, net banking, UPI, cash on delivery, wallets, etc.).  Flipkart typically offers a wide variety of secure payment options.
4. **Order Review:** Review your order summary, including shipping address, payment method, and total cost.
5. **Place Order:**  Once you've verified everything, click "Place Order" to finalize your purchase.

**VI. Order Tracking & Management:**

1. **Order History:** Access your order history through your account dashboard.
2. **Tracking Information:**  Track the status of your order using the tracking ID provided.
3. **Order Cancellation/Returns:**  Flipkart usually provides options to cancel orders (subject to their policy) or initiate returns/refunds if needed.  Details about the return policy are usually clearly stated.

**VII. Customer Support:**

1. **Help Center:** Access the Flipkart help center for FAQs and troubleshooting.
2. **Contact Us:**  Use the "Contact Us" section to reach Flipkart customer support through various channels (phone, email, chat).


**VIII.  Important Considerations:**

* **Seller Information:** Pay attention to the seller's rating and reviews before making a purchase.  Flipkart hosts multiple sellers.
* **Payment Security:** Flipkart employs secure payment gateways to protect your financial information.
* **Return/Exchange Policy:** Familiarize yourself with Flipkart's return and exchange policy before making a purchase.
* **Terms & Conditions:**  Review Flipkart's terms and conditions for a comprehensive understanding of their policies.


This manual provides a general overview. Specific features and functionalities may vary slightly depending on updates to the website.  Always refer to Flipkart's website for the most up-to-date information.