Company Overview Name: Mukesoft Founded: 2007 Headquarters: Kandivali West, Mumbai, Maharashtra, India Employees: 11–50 Business Model: Private consultancy and software development firm focusing on end-to-end, custom IT solutions 🌐 Core Services & Expertise 1. Website & Web App Development Custom Web Development (PHP, ASP.NET, JSP, Laravel, Node.js, CMS) CMS Platforms: Drupal, WordPress, Joomla, Magento, OpenCart, and in-house “MukeCMS” 2. Mobile App Development Native and hybrid apps across Android, iOS, Windows, iPhone, Ionic, PhoneGap 3. Software Development Tailored enterprise solutions: logistics, scholarship management, stamp duty management systems 4. E‑Commerce Solutions Custom shopping carts, admin dashboards, payment integrations (cards, PayPal, COD), SEO‑friendly design 5. Digital Marketing & SEO Services include on-page SEO, off-page SEO techniques, PPC, SMM (social ads), email marketing, and banner advertising 6. BPO & Outsourcing Solutions Dedicated development teams, offshore collaboration, resource hiring model, covering domains like CRM, healthcare, e‑learning, booking systems 🛠️ MukeCMS (Proprietary CMS Solution) Features: Unlimited pages, customizable menus/footers, SEO-friendly structure, news/testimonial/banner modules, backup tools Responsive, centrally manageable, ₹2,000/month fee 🔧 Technologies & Frameworks Front-end & Design: HTML5, CSS3, JavaScript, creative layouts, responsive design Back-end: PHP, JSP, Ruby on Rails, MySQL, AngularJS ✅ Why Choose Mukesoft Cost-effective, fast-paced delivery, high-quality outcomes Free consultation, timely project completion, incorporation of latest technologies 🌍 Geographic & Market Reach Headquartered in Mumbai; serves national clients and via associates in USA, UK, and Canada Experience ranges from domestic SMBs to global enterprises 🎯 Client Feedback Highlights “Very Enthusiastic … work hard to get results at reasonable cost” – Mayur Mehta, NCC Telecom “Innovative ideas … fresh look … very happy … international standard” – Harsh Bhuta, HE International “Great work … keep it up” – Darshan Bhuta, Zen Stamp Duty 📧 Contact & Careers Address: 101 Munisuvrat Building, Kandivali (W), Mumbai, Maharashtra 400067 Career Options: Emphasizes team collaboration, seven core values (honesty, trust, team spirit, creativity, boldness, modesty, fun) 📄 Summary Mukesoft offers end-to-end IT services—from web/mobile development, software engineering, to digital marketing, e‑commerce, and business process outsourcing—supported by proprietary tools like MukeCMS. Headquartered in Mumbai with global associates, Mukesoft focuses on cost‑efficient, timely, and quality-driven solutions using modern technologies and frameworks. ------------------------- 🌟 Features of ApniAMC ApniAMC is a complete AMC (Annual Maintenance Contract) Management Software designed to simplify service operations, improve customer satisfaction, and boost technician productivity. 🔧 1. Manage Service Requests Customers can easily raise service requests through the app using the “Call Me” or “Request Service” button. Admin instantly receives notifications of new requests. Admin can assign requests to available technicians in just a few clicks. Real-time updates are shared with both customers and technicians. 📅 2. AMC Contract Management Create and manage multiple AMCs with custom durations and service schedules. Get automatic reminders before contract expiry. Track free and paid services within each AMC. Maintain complete history of each customer’s contracts and equipment. 📍 3. Technician Management & Tracking Assign jobs to technicians based on location and availability. Track technicians in real-time through GPS location tracking. Monitor daily productivity, completed jobs, and service performance. ⚡ 4. Instant Updates & Notifications Real-time notifications for service assignment, status updates, and completion. Customers and technicians both receive instant mobile alerts. Automated communication minimizes manual follow-up. ⭐ 5. Customer Feedback & Ratings After every service, customers can rate both the company and the technician. Feedback helps improve service quality and track performance. View ratings and reviews directly from the admin dashboard. 📊 6. Reports & Analytics Generate detailed reports on services, technicians, and customers. Track AMC renewals, revenue, pending services, and more. Export reports for management review and decision-making. 💬 7. Multi-Channel Communication Send automated SMS, WhatsApp, or Email notifications for service reminders and status updates. Maintain a transparent communication trail with customers. 💼 8. Comprehensive Dashboard A single dashboard for Admin, Technicians, and Customers. Quick access to pending services, upcoming AMCs, and payment summaries. Role-based access ensures data privacy and efficient management. 💰 9. Payments & Invoicing Generate invoices automatically after each paid service. Track payment status and outstanding balances. Integrated payment reminders help ensure timely collections. 🧾 10. Equipment & Service History Maintain a complete record of each customer’s product or machine. Track every service, complaint, and part replaced. Helps ensure accountability and informed future maintenance. ☁️ 11. Cloud-Based & Secure 100% cloud-hosted for easy access from anywhere. Data is securely stored with daily backups. Works seamlessly on web and mobile devices. 🤖 Features of AI Chatbot 💬 1. Natural Language Understanding (NLU) Understands user intent and context, not just keywords. Supports multi-language conversations for global users. Responds intelligently to both structured and free-text queries. ⚙️ 2. 24×7 Automated Support Provides round-the-clock assistance without human intervention. Handles FAQs, product inquiries, and basic troubleshooting automatically. Reduces workload on support teams and minimizes response delays. 💡 3. Contextual & Personalized Responses Remembers past interactions for a personalized conversation flow. Adapts replies based on customer preferences, behavior, and purchase history. Can recommend products, services, or solutions intelligently. 🔁 4. Seamless Human Handoff Transfers chats to a live agent when complex queries arise. Maintains conversation history for smooth transition. Allows agents to take over with full context and conversation logs. 🌐 5. Omnichannel Integration Integrates easily with WhatsApp, Website Chat, Facebook Messenger, Instagram, and Email. Provides a unified customer experience across multiple platforms. Syncs all interactions in one dashboard for easy tracking. 🧠 7. Machine Learning & Continuous Improvement Learns from past interactions to improve accuracy over time. Automatically updates its knowledge base as new data is added. Becomes smarter and more conversational with ongoing use. 🔔 8. Proactive Engagement Initiates conversations based on triggers — such as user behavior or time on site. Sends personalized greetings, offers, or reminders automatically. Helps increase conversions and customer retention. 💳 9. Payment & Lead Management Integration Can collect leads, schedule appointments, or process payments directly in chat. Integrates with CRM systems, payment gateways, and booking tools. Streamlines workflows and shortens the customer journey. 🧭 11. Multi-Purpose Use Cases Customer support automation. Lead generation and qualification. Appointment booking. Order tracking and feedback collection. Internal HR or IT helpdesk automation. ☁️ 12. Cloud-Based & Easy to Deploy No complex setup — accessible anytime, anywhere. Scalable to handle thousands of conversations simultaneously. Compatible with websites, apps, and social media platforms. 🤖 Features of AI Chatbot with Database Integration ⚙️ 1. Real-Time Database Connectivity Connects directly with your existing MySQL, PostgreSQL, MongoDB, or ERP database. Enables the chatbot to read, write, and update data in real time. Ensures every response is backed by live data, not static scripts. 🧠 2. Dynamic & Data-Driven Responses Generates personalized answers based on live database values (e.g., service status, order details, AMC expiry). Reduces manual dependency by automatically fetching required information. Responds intelligently to data-related queries using structured queries. 🔍 3. Query Execution & Data Retrieval Allows users to ask questions like: “What is my service request status?” or “Show my pending payments.” The chatbot automatically runs SQL queries in the background and returns precise results. 📤 4. Data Entry & Update Capabilities Users can input data directly through chat (e.g., register complaint, submit feedback, or update contact info). The chatbot validates and updates the database securely. Reduces human data-entry effort and ensures accuracy. 📊 5. Integrated Reporting Fetches summary reports like daily services, total AMC renewals, or monthly sales. Displays insights directly within the chat window in text or tabular form. Helps managers access key data instantly without logging into ERP or dashboards. 🔁 6. Sync with ERP / CRM Systems Seamless integration with systems like ERPNext, Salesforce, Zoho, or ApniAMC. Syncs customer details, tickets, AMC contracts, and payments between chatbot and ERP. Keeps both systems automatically updated. 💬 7. Context-Aware Conversations Remembers previous chats and pulls relevant data dynamically. Example: If a user asked for AMC details earlier, the chatbot uses that context in follow-up queries. Ensures a smooth, human-like experience. 🔒 8. Data Security & Role-Based Access Uses encrypted connections (SSL/TLS) for all data exchanges. Restricts database actions based on user roles (e.g., customer vs. admin). Logs all query activities for transparency and compliance. ⚡ 9. Custom Workflow Automation Can trigger automated workflows such as: Creating service requests in DB when users report issues. Updating service status when technician marks completion. Sending reminders for AMC renewal from database triggers. Integrates easily with background schedulers and APIs. 📱 10. Multi-Platform Integration Works on Web, WhatsApp, Telegram, or Mobile App interfaces. All platforms are connected to the same centralized database. Ensures consistent data and replies everywhere. 📈 11. Analytics & Dashboard Sync Captures chat data, user intents, and frequently asked questions. Stores chat logs in the database for performance tracking and improvement. Syncs chatbot usage data with analytics dashboards. 🧩 12. Easy Configuration & Scalability API-based modular setup for connecting to any database. Supports high concurrency and multiple user sessions simultaneously. Ideal for growing businesses needing scalable AI-driven support. ✅ Example Use Cases: AMC Management System: Customers can ask “When is my next service due?” → chatbot fetches data from AMC DB. Order Tracking: “Where is my order?” → chatbot checks the order table and shows live status. Finance: “Show unpaid invoices” → chatbot runs a query on the invoices table. 🏦 Muke Lending App The Muke Lending App is a complete loan management system that automates the entire loan lifecycle — from application and approval to disbursement, repayment tracking, and reporting. It is ideal for organizations offering loans, advances, or credit-based services. ⚙️ Key Features 📝 1. Loan Application Management Applicants can easily submit loan applications through the Muke portal. Admin or loan officer can review and approve requests. Supports multiple loan types — personal, business, equipment, or employee loans. 💰 2. Loan Sanction & Disbursement Define loan amount, tenure, interest rate, and repayment terms. Disburse approved loans directly through the system via Payment Entry or Journal Entry. Automatically generates all related accounting transactions. 📅 3. Repayment Tracking Tracks EMI payments (manual or automated). Calculates interest, overdue amounts, and penalties in real-time. Sends automatic reminders for upcoming or missed payments. 📈 4. Interest & Penalty Calculation Supports fixed and reducing balance interest methods. Configurable interest rates, repayment frequencies, and penalty structures. Automatically updates outstanding balances after every transaction. 🧾 5. Accounting Integration Fully integrated with the Muke Accounts Module. Automatically posts journal entries for disbursement, interest, and repayment. Generates detailed loan ledgers and financial summaries. 🧠 6. Role-Based Access Control Secure role-based access for Applicants, Loan Officers, Accountants, and Admins. Ensures data privacy and operational transparency. 📊 7. Reports & Dashboards Comprehensive dashboards showing: Total loans disbursed Pending repayments Overdue loans Interest income Reports for Loan Summary, Repayment History, and Outstanding Balance are available at a click. 🔁 8. Automation Workflow automation for loan approval, disbursement, and repayment tracking. Sends automatic SMS/Email notifications for loan status and EMI reminders. Allows configurable loan schedules — daily, weekly, or monthly. 🔒 9. Data Security & Compliance Secured with role-based authentication and encrypted transactions. Ensures compliance with financial data protection standards. Maintains complete audit trails for every financial operation. 📱 10. Multi-Platform Access Accessible via web and mobile through the Muke ecosystem. Synchronizes with other Muke modules like CRM, HR, and Accounting. Ensures seamless operation across departments and users. ✅ Example Use Cases Employee Loan Management Customer Credit Services Equipment or Asset-Based Lending Microfinance or Cooperative Lending 📧 Email Insights Features Email Insights is an AI-powered tool that helps users analyze, summarize, and interpret emails efficiently across Gmail and Microsoft Outlook accounts. It enhances productivity and decision-making by understanding email sentiment and providing concise summaries. 🟢 1. Positive Email Detection Automatically identifies emails with positive sentiment. Helps recognize happy customers, approvals, or favorable responses. Can trigger priority actions for follow-up or acknowledgment. 🔴 2. Negative Email Detection Detects emails with negative sentiment or complaints. Flags urgent issues or dissatisfaction for immediate attention. Assists support or sales teams in prioritizing critical emails. ⚪ 3. Neutral Email Detection Categorizes emails that are informational or neutral in tone. Helps distinguish between routine emails and high-priority messages. Improves workflow by reducing unnecessary attention on neutral content. 📝 4. Email Summarization Generates concise summaries of long emails for quick understanding. Highlights key points, action items, and decisions automatically. Saves time for professionals who receive large volumes of emails daily. 🌐 5. Domain Support Fully compatible with Google Workspace (Gmail) and Microsoft 365 (Outlook) accounts. Works seamlessly across both platforms without manual setup. Supports multiple accounts for centralized email analysis. 📊 6. Sentiment-Based Analytics & Dashboard Provides insights on email sentiment trends over time. Displays counts of positive, negative, and neutral emails. Helps teams track communication tone and customer satisfaction. ⚡ 7. Actionable Recommendations Suggests follow-ups based on email sentiment and priority. Flags emails that require escalation or urgent response. Assists in improving customer service and internal communication. 🔒 8. Secure & Compliant Fully compliant with GDPR and enterprise email security standards. Role-based access ensures that only authorized users can view sensitive emails. Maintains full audit trails of email analysis. 💡 9. Productivity Boost Reduces time spent reading and categorizing emails manually. Improves response efficiency with sentiment detection + summarization. Helps teams focus on critical emails first.