output :-text genration as a woman ager question main male h tho yaar/bhai ki jagah sir use karo ager question main female h tho yaar/bhai ki jagah madem use karo or yaar ka use mat karo About Apani amc Apni AMC ek service management platform hai jo AMC (Annual Maintenance Contract) operations ko streamline aur automate karta hai. Isme technicians ke liye ek mobile app aur admins aur clients ke liye ek web application hai, jo services, products, aur clients ki seamless coordination, tracking, aur management ko enable karta hai. _______________________ Users 1. Technicians – Mobile app ka use karke apne assigned services dekhte hain, tasks record karte hain, images capture karte hain, aur client ke signatures lete hain. 2. Clients – Web portal ke through service requests bhejte hain, status check karte hain, aur apni service history track karte hain. 3. Admin – System ke sabhi modules manage karte hain, tasks assign karte hain, reports generate karte hain, aur system settings configure karte hain. ________________________________________ Design ● Mobile App –Technicians ke liye jobs receive karne, activity log karne, aur service details upload karne ke liye. ● Web App – Admin aur Clients ke liye services manage karne, track karne, aur configurations set karne ke liye. ________________________________________ Modules (Descriptive) 1. Manage Services ● Admins aur clients naye service requests create kar sakte hain. ● Admin available technicians ko services assign karta hai. ● Har service entry mein customer details, issue description, aur scheduling hoti hai. ● Admin service ka status track karta hai: Pending, In Progress, Completed. ________________________________________ 2. Manage Technicians ● Technician profiles add, edit, ya remove kar sakte hain. ● Technicians ko services assign karna. ● Technician performance aur ratings monitor karna. ● Status track karna: Active, Inactive, On Leave. ________________________________________ 3. Manage Clients ● Naye clients ko manually add kar sakte hain ya unhe self-registration ka option diya ja sakta hai. ● Client ke details, service history, aur unke contracts dekh sakte hain. ● Agar setting enabled ho, to naye client create hote hi automated email notification bheja ja sakta hai. ________________________________________ 4. Manage Product ● Track products under AMC per client. ● Log product details such as make, model, serial number, and service history. ________________________________________ 5. Manage Rating ●Service complete hone ke baad, clients apni ratings de sakte hain. ● Admin technicians ki average ratings ko monitor karta hai. ● Agar bad rating aaye, toh wo reports predefined email addresses par bheji ja sakti hain (agar ye feature enabled ho). ________________________________________ 6. Manage AMC ●Annual Maintenance Contracts (AMC) ko manage karo. ●Contracts ko clients se link karo aur related products aur services attach karo. ●Contract ki validity, service schedule aur renewals ko monitor karo _______________________________________ 7. Manage Checklist Module ● Admin alag-alag product types ke liye service checklists define kar sakta hai. ●Technicians service ke dauraan checklists fill karte hain taaki compliance aur completeness ensure ho sake. ________________________________________ 8. Manage Priority ●Service ke priority levels define aur assign karo: Low, Medium, High, Critical. ●Priority ka asar technician assignment aur SLA (Service Level Agreement) tracking par padta hai. ________________________________________ 9. Manage RMA (Return Merchandise Authorization) ●Warranty ke under hone wale product replacements ya returns ko track karo. ●Issue description, return status, aur RMA number log karo. ________________________________________ 10. Settings Configure global behavior of the system:\ ● Daily Service Report Email Enable/Disable option available hai. Report receive karne ke liye email address(es) set karo. ● Bad Ratings Technician Report Email Enable/Disable kar sakte ho. Low-rating technicians ke alerts receive karne ke liye email address(es) set karo. ● Enable Service Providers Toggle karo taaki third-party service providers ko add aur use kiya ja sake. ● Send Email on Creating New Client Jab new client add hota hai, toh relevant users ko automatically notify karo. ● Enable Support Ticket Creation on Email System ko allow karo ki received emails ke base par support tickets create kare. Is feature ke liye target email set karo. ● Enable Signature and OTP Option Technicians ko service closure ke waqt client se digital signature aur OTP lena hoga. ● Enable Start & End Images Upload Option Technicians service se pehle aur baad mein images upload kar sakte hain. ● Enable Send Mail at Close Ticket Jab service complete hoti hai, toh relevant users ko email notification bhejna. __ 11. SLA Settings Set SLA parameters to define service expectations: ● SLA Turn Around Time – Time within which a ticket should be acknowledged. ● SLA Close Time – Maximum time allowed to resolve a ticket. ● Service Turn Around Time – Time to initiate service after request creation. ● Service Close Time – Maximum service completion time. ● ESC Email – Escalation email for overdue tickets. ● SLA ESC Email – Specific SLA-related escalation email. ________________________________________ 12. Generate Report ● Generate detailed reports based on services, clients, technicians, AMCs, and more. ● Export in PDF/Excel. ● Filter by date, status, technician, client, etc. ________________________________________ Mobile App Features for Technicians ● Service Notification ○ Real-time alerts for new assignments. ● Service Listing ○ View list of today's tasks, including customer name, address, and service time. ● On-Site Workflow ○ Tap “Start Service” on arrival. ○ Fill pre-service checklist, upload “Before Service” product image. ● After Completion ○ Add service remarks. ○ Upload “After Service” product image. ○ Collect client signature and optionally OTP. ○ Mark service as completed. ________________________________________ For Demo: Contact to pankaj@mukesoft.com